Posted: June 29th, 2011 – 6:15pm by Doug Powell
Cracker Barrel, the restaurant that ubiquitously dots Interstate highways across the U.S., had an accident in the kitchen of their Kingwood, Texas location and a woman ended up being served a BLT sandwich and French fries, complete with human blood.
KTRK reports that on June 11, when cancer survivor Susan Mosher was eating a meal with her husband at the Cracker Barrel restaurant, she noticed blood on her food.
The restaurant manager confirmed there had been an accident in the kitchen and apologized, giving Mosher a $100 gift certificate. Mosher, however, wants the worker who was injured to undergo testing to rule out blood borne diseases.
Kathy Barton with the city of Houston, Texas Health Department confirms that on June 28 they received a complaint regarding the incident. They have launched an investigation, receiving confirmation of the kitchen accident from the restaurant manager as well.
A Cracker Barrel representative issued the following statement:
“Cracker Barrel Old Country Store was very concerned about this incident and investigated to the fullest extent possible. We regret that the guest’s desire to have the grill cook who prepared her meal tested could not be fulfilled. A company by law cannot compel such testing. We understand that the guest believes such testing would mean she wouldn’t have to go through testing herself, but that’s actually not the case. For complete assurance, the guest needs to work with her doctor for medical guidance. In such cases, Cracker Barrel always agrees to consider and evaluate reimbursement of medical bills. We, of course, would do the same in this case. Again, Cracker Barrel was very concerned about this incident and regrets the distress it has caused. Please know that we have systems and processes in place to ensure that all quality standards are met. Food safety is one critical component of those standards. We strive everyday to ensure that all food served at our restaurants is of the highest quality and safe to eat. On the rare occasions when there is any question, we investigate and take appropriate action.”