Working at my local Panera

Posted on September 1, 2011 by


PaneraOne would think that Panera Bread would welcome the hundreds of people last Monday in their Marlborough, Massachusetts, location. After all most of the city had no electricity let alone internet access. Panera couldn’t handle the overcapacity.

By the time I arrived at 10:00 a.m., the pastries and bagels were sold out, two of the coffees were depleted, and the cashier apologized offering cookies as a consolation. No thank you. Panera was waiting for the truck. I had a coffee.

The business folks who mixed in with moms and kids waited in line only to be told that they had literally run out of food. With laptops in tow, people were trying to conduct business on cell phones, precariously drinking coffee while National Grid worked to restore power to the city.

The witching hour came at 11:30 a.m. with a warning that from 11:30 a.m. – 1:00 p.m., wi-fi was limited to 30 minutes. I know the policy is there so the lunch crowd has a place to sit. You would think that during this emergency the restriction would be lifted, especially when you consider Panera was sold out of food.

When internet service stopped at 11:30, I gave up and drove to my office, still without power. I decided to work at home. As I was leaving I saw a National Grid truck trying to restore power. I asked the repairman when he thought the power would be restored and he just smiled. Power was restored later that day.

This is not to diminish the destruction or deaths associated with Hurricane Irene. It is just my experience.

Posted in: Family safety